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Returns & Exchanges  

Returns & Exchanges
 
Return & Exchange Policy
 
Customer satisfaction is on the top of our minds. If for any reason you are not completely satisfied with your purchase from Just925
Online Store.
We offer a one-off free return and give you a full refund (except the shipping cost), or exchange for the same item in another size.
For hygiene reason, we regret to advise that we do not accept return of all earrings products. 
 
Please note that you have to notify us within 14 days from the date of order arrival for processing the refund of the item.
Therefore, you are suggested to contact our about your return as soon as received the order. 
 
All returned goods will be inspected upon arrival at our appointed addresses.
All items must be returned in resalable condition in original packaging and exchanged only one time per receipt.
Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.
 
No exchanges or refunds are permitted for sale goods and promotional items.
Return can only be processed through Just925 Online Store.
If you have purchased a jewellery set and wish to return it for a refund or exchange for a different size.
The complete set must be returned.
We currently do not process exchange for a different product. However, you can return your order for a refund and place a new order.

Instructions for Return & Exchange
 
If you decide to return your item for a refund or exchange for another size, please contact us first. 
 
For all return & exchange orders via Just925 Online Store, please follow these steps to organise your return:
 
Provide the following information: 
Order number
Item(s) to be returned
Reason for the return
Date you will be available for the courier pick-up (for exchange order)
Please pack the completed return form together with the item(s) in the original Just925 packaging in the parcel.
If you have chosen to return, please send the item you wish to return to the following address by courier within 14 days.
The Just925 Online Store
Shop G63, G/F, Olympian City Phase 2,
West Kowloon, Kowloon, Hong Kong.
 
Please note that customer should bear the shipping cost for returning the item to Just925 and be responsible
for the safety of the delivery.
 
Upon receipt of the return and confirmation of its original condition, we will promptly process your refund or exchange. If you choose refund, we will credit your original credit card of payment within 5 working days. If you would like to exchange, we will deliver the new item to the address of your original order within 2 to 4 working days.
 
You will be notified by email when we received your return and also after the refund or exchange has been processed.
 

Pricing difference
 
As a retail business our prices change in response to trends, stock and demand from the consumer.
As such we are not able to refund the difference.